Papers published in International Journals /Meenaprabha, S, Jothimurugan, T & Pal Pandi, A 2016, „The linkage of emotional intelligence, service performance, service quality with customer satisfaction - A case study of public and private sector banks in India‟, Asian Journal of Research in Social Sciences and Humanities, ISSN: 2249- 7315, vol. 6, no. 10, pp. 1059-1078. /Meenaprabha, S, Jothimurugan, T & Pal Pandi, A 2016, „Emotional intelligence among bank employees enhances the job performance: A case study of selected banks in Tamil Nadu, India‟, Asian Journal of Information Technology, (Accepted-Under Printing, Annexure-Updated list-2016.01). + Papers published in National Journals /“Relationship between Emotional Intelligence and Service quality” in the 10th AIMS International Conference on Management organized by IIM Bangalore during Jan 2013. /“Managing Emotional Intelligence for Service Excellence in technical education” in the 10th AIMS International conference on management organized by IIM, Bangalore during Jan 2013. These two papers were published in the conference proceedings with ISBN number.

Papers presented in National / International Conferences: The following papers are presented and published in the National / International conferences. “Emotional Intelligence in the context of global human resource management” in the International conference held in Annamalai University, Chidambaram. “Creativity and innovation in the work place through Emotional Intelligence” in the National conference held in Vel Tech university, Chennai. “Enhancing Service Quality through Emotional Intelligence” in the International conference held at Adaikalamatha Institute of Technology, Vallam. “Enhancing the Innovation Potential through Emotional Intelligence” in the International conference ‘YUGMA’ held at Ethiraj College for Women, Chennai. “Impact of Emotional Intelligence on service quality in Banking Industry” in the International conference held at Anna University, Madurai. “Managing Emotional Intelligence for service excellence” was published in the National conference on “Reading the unreached-A Challenge to technical education” Organized by AUT Madurai during September 2012. “Relationship between Emotional Intelligence and Service quality” in 10th AIMS International Conference on Management organized by IIM Bangalore during Jan 2013. “Managing Emotional Intelligence for Service Excellence in technical education” in 10th AIMS International conference on management organized by IIM, Bangalore during Jan 2013. These two papers were published in the conference proceedings with ISBN number. “Enhancing the innovation potential through EQ management” in the National conference on “Innovative business strategies in management”, organized by the department of management studies at K.L.N College of Engineering on 18th April 2013. Workshop and Faculty Development Programme attended: Participated in one day National level Workshop on “Art of Article Writing and Thesis Writing for social sciences” conducted by the Department of Business Administration, Kalasalingam university on 24th March 2012. Completed the two weeks Faculty Development Programme in Entrepreneurship Development sponsored by Entrepreneurship Development Institute, Ahmadabad, organized by Velammal College of Engineering, Madurai. Attended the two week Faculty Development Programme organized by the Entrepreneurship Development cell of Anna University Regional Centre Madurai and Entrepreneurship Development Institute of India, Ahmadabad at Anna University Regional Centre Madurai from 18th March to 30th March, 2013 Participated in the training programme on Research analysis using SPSS and AMOS in the Institute for Statistics and Analytical Research-ISAR, Chennai held on August 2013. Participated in the training on “Research Methodology and Research Paper Writing” held on August 10, 2012 at CED Training Campus, Madurai by Dr. R.Jeyaraman, Member Secretary, CED (Tamilnadu). Participated in the training programme on Research analysis using SPSS &AMOS held on August 2013 in “MEASI Institute of Management” in Chennai. Attended the One Day National Level Workshop on Research Methodology and Applied Statistics in Physical Education and Sports inaugurated by Madurai Kamaraj University College, Madurai on January 5th, 2014. Completed the “Training of Trainers in Entreneurship Development (ToTED), sponsored by the Ministry of MSME, Government of India from 2.2.2015 to 14.2.2015. Attended the one day national conference on “Creative and Innovative Practices & Trends in Management” organized by the department of management studies, K.L.N College Engineering, Pottapalayam, Sivagangai District on 27th March 2015. Attended the two days national workshop on “Research Methodology using SPSS and AMOS” by Dr.R.Ravanan, HOD, Department of Statistics, Presidency College, Chennai, organized by the department of Youth Welfare Studies, Madurai Kamaraj University on August 7 &8, 2015.